Returns & Exchanges
How to return your device to our team or exchange!
All articles
Order Questions
Categories
Articles
How do I track my order?
Once your order has been successfully placed and processed, you'll receive a confirmation email containing comprehensive order details. This email will also feature a tracking number along with a direct link to our tracking page. To monitor the statu
How do I cancel my order?
If you placed your order on tekreplay.com, you will have the option to cancel your order within your confirmation email or you can contact our customer service team. Please include your order number and the reason for cancellation in your message. Or
What is included with my order?
The box that your order is contained in may be generic. All devices will be shipped with a power adapter, and watches will be shipped with matching watch bands. Accessories may not be original, but will be compatible with your device and fully functi
My order keeps getting cancelled - what is going on?
TekReplay uses an automated fraud checker that may have flagged your order for cancellation. Unfortunately we are unable to manually process orders that get flagged by this system, and recommend trying different payment options or reaching out to our