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What if my package gets lost or arrives damaged?Updated 3 months ago

Lost packages

At TekReplay, we strive to ensure every order reaches you in perfect condition, however some events are out of our control. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] or via form with your order number and any relevant details. 


Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] or via form within 48 hours of receiving the order and include photos of the damaged items and package with our shipping label present.

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